Hayat Tourism
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PRIVACY POLICY
1. Data Controller
This Privacy Policy explains how Luxury Hayat Travel & Tourism ("Company") collects, processes, and protects personal data in accordance with applicable data protection laws.
2. Personal Data Collected
We may collect the following information:
- Full name
- Phone number and email address
- Passport details (for travel services)
- Payment information
- IP address and cookies
3. Purpose of Processing
Your personal data is processed for:
- Providing travel and tourism services
- Managing reservations and bookings
- Customer support services
- Compliance with legal obligations
- Marketing activities (with consent)
4. Data Sharing
Your data may be shared with airlines, hotels, tour and transfer providers only to the extent necessary to deliver services.
5. Data Security
We implement appropriate technical and organizational measures to ensure data security.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request data portability
7. Contact
For any requests:
reservation@hayattourism.com
Contact Information
Address: İnönü, Cumhuriyet St, Eren Apt, No:81 Floor:3 34343 Taksim/ ISTANBUL
Phone: +90 212 225 02 29
Email: reservation@hayattourism.com
DISTANCE SALES AGREEMENT
1. Parties
Seller: Luxury Hayat Travel & Tourism
Buyer: The customer purchasing the service
2. Subject
This agreement governs the sale of travel and tourism services purchased electronically.
3. Services
- Flight tickets
- Hotel reservations
- Transfer services
- Tours and experiences
4. Pricing and Payment
Prices are specified during booking. Services are confirmed only after payment is received.
5. Delivery
Services are delivered electronically (e-ticket, voucher, confirmation email).
6. Right of Withdrawal
- Airline tickets may not be refundable depending on fare rules
- Hotel and tour cancellations depend on supplier policies
7. Liability
The Company acts as an intermediary. Third-party provider terms and conditions apply.
8. Jurisdiction
Consumer courts and relevant authorities shall have jurisdiction.
TERMS OF SERVICE
- The Company provides VIP travel and consultancy services
- All bookings are subject to supplier terms
- Customers must provide accurate information
- The Company acts as a solution partner in resolving service issues
- The Company is not liable for disruptions caused by third-party providers
Contact Information
Address: İnönü, Cumhuriyet St, Eren Apt, No:81 Floor:3 34343 Taksim/ ISTANBUL
Phone: +90 212 225 02 29
Email: reservation@hayattourism.com
CANCELLATION AND REFUND POLICY
1. General Terms
Cancellation and refund conditions vary depending on the type of service purchased.
2. Flight Tickets
- Subject to airline fare rules
- Promotional tickets may be non-refundable
3. Hotel Reservations
- Free cancellation periods vary
- No-shows are non-refundable
4. Tours & Activities
- Cancellation deadlines apply
- Late cancellations may incur penalties
5. Refund Process
- Refunds are processed within 7-14 business days
- Bank processing times may vary
6. Force Majeure
In cases such as natural disasters, pandemics, or war, special conditions may apply.
Contact Information
Address: İnönü, Cumhuriyet St, Eren Apt, No:81 Floor:3 34343 Taksim/ ISTANBUL
Phone: +90 212 225 02 29
Email: reservation@hayattourism.com
CONTACT INFORMATION
Address: İnönü, Cumhuriyet St, Eren Apt, No:81 Floor:3 34343 Taksim/ ISTANBUL
Phone: +90 212 225 02 29
Email: reservation@hayattourism.com